Hear the whole conversation.

Automatic transcription; may contain errors.

1. 0:00

   Hi, this is the sortiva screening assistant calling on behalf of Ridgeline Heating and Air.

2. 0:05

   I'm an AI assistant and this call is being recorded so a hiring manager can review it.

3. 0:10

   Is this Marcus? Yeah, uh, this is Marcus. Great. Thanks for picking up Marcus. You applied for

4. 0:18

   the HVAC service technician position. Do you have about five minutes for a few quick questions?

5. 0:25

   Yeah, yeah, I got a few minutes. I'm on my lunch break, so now's good.

6. 0:30

   Perfect. To start, how many years of hands-on experience do you have working on residential

7. 0:36

   or light commercial HVAC systems? Um, about six years. The first two I was a helper with a company

8. 0:45

   across town and then I got my own truck, so four years running calls by myself.

9. 0:51

   Mostly residential, some light commercial, rooftop units, that kind of thing.

10. 0:57

    Thanks. Do you hold an EPA 608 certification and if so, which type?

11. 1:03

    Yeah, I've got the universal. Got it, uh, back in 2019.

12. 1:09

    Got it. Universal EPA 608, you said 2019. Do you also hold a state HVAC license or are you working

13. 1:19

    toward one? Not a full license yet. I'm, uh, I'm signed up to test in the spring. Right now,

14. 1:26

    I work under my company's license. Understood. This position includes a company truck and

15. 1:33

    occasional on-call weekends. Do you have a valid driver's license and are you comfortable with that

16. 1:38

    schedule? Yep, clean license and, uh, on-call's fine. I just, I'd need to know the rotation ahead of

17. 1:47

    time because I got two kids. That's helpful to know. I'll note it for the hiring manager.

18. 1:53

    Last question. When could you start if you were offered the position? I'd have to give two weeks

19. 1:59

    notice. So about two weeks. Thank you, Marcus. That's everything I need. I'll send your answers

20. 2:07

    to the hiring manager who will review them and follow up with you directly. Have a great rest of

21. 2:12

    your day. All right. Thanks. You too.

Automatic transcription; may contain errors.

1. 0:00

   Hi, is this Dale? This is the Sortiva Reference Assistant, an AI assistant calling on behalf

2. 0:04

   of Ridgeline Heating in Air. Marcus listed you as a reference for an HVAC technician position.

3. 0:11

   Oh sure, yeah, this is Dale. Thanks Dale. Before I start, this call is recorded so the hiring

4. 0:17

   manager can review it. Do you have a few minutes and are you okay answering a few questions?

5. 0:23

   Yeah, that's fine. Go ahead. First, can you confirm that Marcus worked with you and in

6. 0:29

   what role? Yep, he was a service tech online team for about four years. I'm the service manager

7. 0:34

   over there. Thank you. How would you describe the quality of his work? Solid. One of the more

8. 0:41

   careful guys we had. Customers liked him. We get a couple of callbacks asking for him by name.

9. 0:46

   Only thing is, on the bigger commercial jobs, he'd sometimes hold back on asking for help.

10. 0:51

    But he picked things up fast. Got it, thanks. How was his attendance and reliability?

11. 0:57

    Dependable. Showed up on time. Took on call when we needed him. Never had a problem there.

12. 1:02

    Was there anything about his work or conduct you'd want a future employer to know?

13. 1:08

    Not really. Just give him clear expectations up front and he'll hit them.

14. 1:15

    That's helpful. Last question. Would you hire Marcus again if you had an opening?

15. 1:20

    Yeah, absolutely. I'd take him back tomorrow.

16. 1:23

    Thank you, Dale. I'll pass your responses along to the hiring manager. Have a good afternoon.

17. 1:31

    All right, you too.

Automatic transcription; may contain errors.

1. 0:00

   Hi, this is Sortiva's AI Hiring Assistant

2. 0:02

   calling on behalf of Maple Grove Care Home

3. 0:04

   about your application for the CNA position.

4. 0:07

   With your permission, we'll record and transcribe this call

5. 0:10

   so the team can review it.

6. 0:11

   To agree, say I agree.

7. 0:13

   If you do not agree, say I do not agree.

8. 0:16

   I agree.

9. 0:17

   Thank you, let's get started.

10. 0:20

    Am I speaking with Tasha?

11. 0:22

    Yes, this is Tasha.

12. 0:24

    Great.

13. 0:25

    Can you tell me about your CNA certification

14. 0:28

    and how long you've worked as a CNA?

15. 0:30

    Sure, I got certified here in California in 2021.

16. 0:35

    So about three years now.

17. 0:37

    Most of that was at an assisted living

18. 0:39

    and a good chunk of it was memory care.

19. 0:41

    Thanks.

20. 0:42

    This position covers mornings and some weekends.

21. 0:44

    What does your availability look like?

22. 0:46

    Mornings are great.

23. 0:47

    I'm an early person.

24. 0:49

    Weekends are fine too.

25. 0:50

    I just need one weekend off a month for my kids.

26. 0:53

    Understood.

27. 0:54

    Is your CPR certification current?

28. 0:56

    Yes, through the Red Cross.

29. 0:58

    It expires in March, so I'll renew it before then.

30. 1:01

    Can you tell me about a time a resident was upset

31. 1:03

    or resistant to care and how you handled it?

32. 1:06

    I had a resident with dementia

33. 1:07

    who would refuse her morning bath.

34. 1:09

    So I stopped pushing, sat down with her

35. 1:12

    and we talked about her garden.

36. 1:14

    Then I tried again later.

37. 1:16

    Most of the time she just needed a little time.

38. 1:19

    Thank you.

39. 1:20

    Last thing, would it be all right

40. 1:22

    if we contacted your references about this role?

41. 1:24

    If so, I can take their name and number now.

42. 1:27

    Yes, that's fine.

43. 1:29

    Linda Morales, she's the Director of Nursing at my last job.

44. 1:32

    555-0142.

45. 1:34

    Got it.

46. 1:35

    Linda Morales, 555-0142.

47. 1:39

    Thanks, Tasha.

48. 1:40

    The team at Maple Grove will review this and be in touch.

49. 1:43

    Great, thank you so much.

Automatic transcription; may contain errors.

1. 0:00

   Hi, this is Sortiva's AI hiring assistant calling on behalf of Maple Grove Care Home.

2. 0:05

   We're checking a reference for Tasha, who applied for a CNA position and gave your name.

3. 0:10

   With your permission, we'll record and transcribe this call.

4. 0:13

   To agree, say I agree. If you do not agree, say I do not agree.

5. 0:17

   I agree.

6. 0:19

   Thank you. Let's get started. Am I speaking with Linda Morales?

7. 0:23

   Yes, speaking.

8. 0:24

   Is now still a good time for a few quick questions?

9. 0:28

   I'm sure. Go ahead.

10. 0:31

    How do you know Tasha and how long did you work together?

11. 0:34

    I'm the director of nursing at Willow Creek Assisted Living.

12. 0:37

    Tasha was one of my CNA's from the fall of 2023 until this past summer.

13. 0:42

    Can you confirm her role and dates of employment?

14. 0:45

    Certified nursing assistant, full-time.

15. 0:47

    She started in October of 2023 and her last day was in July.

16. 0:52

    How would you describe her reliability and performance?

17. 0:55

    Very reliable.

18. 0:57

    She was almost never late and she picked up extra shifts when we were short.

19. 1:01

    And she's especially patient with our residents who have dementia.

20. 1:04

    Would you rehire her?

21. 1:06

    In a heartbeat.

22. 1:08

    Thank you, Linda. That's everything I needed. Have a great day.

23. 1:12

    You too. Bye now.