Terms of Service

You must be at least 18 years old and able to enter into a binding contract. If you sign up on behalf of a business, you confirm you are authorized to bind that business. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that happens under your account. Tell us promptly if you suspect unauthorized access.

Sortiva gives you tools to post jobs, collect applications, run AI-assisted phone screening and reference checks, send scheduling messages, and track employee certifications and expirations. You keep ownership of the content and data you put into Sortiva. You grant us the limited rights needed to host, process and display that data in order to provide the service.

You agree not to:

• Use Sortiva for unlawful, discriminatory, or deceptive hiring practices.
• Upload data you do not have the right to share, or contact people who have asked not to be contacted.
• Use automated calls, recordings or text messages in a way that violates applicable telemarketing, consent or recording laws in the recipient's jurisdiction. See our SMS Terms & Conditions for text messaging rules.
• Attempt to reverse engineer, resell, scrape, overload, or bypass the security of the service.
• Upload malware or use the service to harass or harm anyone.

You remain the employer of record for your hiring decisions and are responsible for complying with employment, licensing and background-check laws that apply to you.

Sortiva uses AI models to transcribe calls, summarize conversations and produce candidate scores and recommendations. These outputs are assistive and can be incomplete or wrong. They are not employment advice, background verification, or a substitute for your own judgment. You should independently review candidate information before making a hiring decision.

Sortiva offers paid subscription plans as shown on our Pricing page. By subscribing, you authorize us to charge your payment method for the plan and billing period you select. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Fees are charged in advance and are non-refundable except where required by law. You can cancel or change your plan at any time from your account billing settings; cancellation takes effect at the end of the current billing period. We may change our pricing with reasonable advance notice, which will not apply to a billing period already in progress. Access to any free trial or preview features is provided at our discretion and may change or end at any time.

Sortiva depends on third-party providers for voice calls, messaging, email delivery, AI models, hosting and storage. Their availability and performance are outside our control, and your use of the service through them is subject to their terms.

We aim to keep Sortiva available and reliable, but we do not guarantee uninterrupted service. Features may change, be added, or be removed as the product develops, and we may perform maintenance that temporarily limits access.

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or the accuracy of AI-generated results, to the fullest extent permitted by law.

To the maximum extent permitted by law, Sortiva and its operators will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, or hiring outcomes. Our total aggregate liability arising out of or relating to the service will not exceed the greater of the amounts you paid us in the twelve months before the claim or one hundred US dollars.

You agree to indemnify and hold Sortiva harmless from claims, damages and expenses arising from your use of the service, your data, or your violation of these terms or of applicable law.

You may stop using Sortiva and close your account at any time. We may suspend or terminate access if you breach these terms, if your use creates legal or security risk for us or others, or if we discontinue the service. On termination, your right to use the service ends and your data may be deleted after a reasonable period; contact us before closing your account if you need an export.

We may update these terms as the product evolves. Material changes will be reflected in the "last updated" date above, and continued use after an update means you accept the revised terms.

Questions about these terms? Email connect@sortiva.studio.