SMS Terms & Conditions

Your employer — the Sortiva business customer — gives you Sortiva's shared scheduling number during hiring or onboarding. Consent may be recorded when your employer captures scheduling-text permission during onboarding, or when you text the Sortiva number first.

For example, if Sortiva's shared scheduling number is (555) 010-2024, you would text “Hi, I need Friday off” to that shared number to opt in and submit your first scheduling request. Sending that text constitutes consent to receive reply messages about scheduling and time-off requests.

Employers give employees the scheduling notice shown at sortiva.studio/sms-consent/scheduling before the first text. Replies are fixed Sortiva messages; employers cannot write or customize them, and request decisions are shown in Sortiva rather than sent by text.

We do not send marketing, promotional, or unsolicited messages through this program.

The Sortiva phone number is used by employees of the businesses that use Sortiva — skilled trades and construction — HVAC, plumbing, electrical, restoration, roofing, painting and similar — and care and clinical employers such as care homes, assisted living and skilled nursing facilities, outpatient labs and independently-owned clinics. Employees text the number to submit time-off requests, shift swaps, or other scheduling changes. A business manager or owner receives and responds to those messages through the Sortiva platform.

By texting the Sortiva number, the sender consents to receive reply messages confirming their request, asking for clarification, or providing the final decision. If scheduling text permission was recorded during onboarding, messages may also be sent for scheduling notices. Frequency depends on the employee's requests and the employer's scheduling activity. No promotional or marketing messages are sent through this program.

Messages in this program go to someone who applied through a Sortiva job link for a specific, provider-approved employer and gave optional applicant-messaging consent.

Applicant consent, when recorded, is optional and separate from consent to an AI screening call. An applicant can complete the application without agreeing to SMS. The consent request identifies the brand and application-related purpose, explains expected frequency and that message and data rates may apply, and provides STOP and HELP instructions. Messages include screening invitations, interview times, reminders, confirmations and application updates.

Any optional consent record is linked to the relevant candidate, employer account and phone number. Applicant SMS consent does not cover calls, and giving consent does not by itself mean the employer's texting is active with the phone provider.

The application presents an unchecked, optional permission labelled “You may text me about this application” on the same step where the applicant enters their own phone number, so the number the texts would go to is visible next to the choice. It identifies Sortiva as the sender on behalf of the employer, lists screening invitations, interview times, confirmations, reminders and application updates, states that message frequency varies and message and data rates may apply, provides STOP and HELP instructions, and links these SMS Terms and the Privacy Policy. Consent is not required to apply. The phone number, employer and consent timestamp are recorded only if that permission is selected.

Do not send a Social Security number, date of birth, payment-card number, patient or resident information, or other sensitive personal information by text. Automated safeguards may not detect every instance.

Messages cover screening invitations, interview scheduling, confirmations, reminders and follow-ups about that application only. No marketing or promotional messages are sent through this program. Frequency varies by application and applicant interaction.

Supported opt-out keywords are STOP, UNSUBSCRIBE, CANCEL, END and QUIT. HELP requests help. START, UNSTOP or YES requests resubscription, subject to provider restrictions and program availability.

Sortiva records application-level consent and opt-out status for the phone number within the relevant employer account. Messaging-provider restrictions can have a broader effect than that application-level record.

Messages in this program go to someone who applied through a Sortiva job link and ticked the separate, optional “Sortiva applicant notifications” permission. This permission is distinct from the employer texting permission in Program B: one does not include the other, and an earlier employer-specific permission is never reused for this program.

Messages are fixed Sortiva templates only: application receipt and private screening invitations, booking confirmations, reminders and rescheduling notices. The employer name, job title and appointment time appear as factual details; employers cannot write or customize these messages. The consent request appears on the same application step where the applicant enters their own phone number, is initially unchecked, and states that consent is optional and not required to apply. The consent text, version and timestamp are recorded only if the permission is selected.

This program never carries employer-written or customizable messages, employee scheduling, conversational or AI FAQ messages, marketing or promotional content, reference-contact messages, or application decisions. Those are outside this program.

Message and data rates may apply depending on your carrier plan. Standard text messaging rates from your mobile provider apply to all messages sent and received. Carriers are not liable for delayed or undelivered messages.

Reply STOP, UNSUBSCRIBE, CANCEL, END or QUIT to stop messages from the sending number or program. A confirmation is provided where supported. Depending on messaging-provider configuration, an opt-out may also block other Sortiva messages using the same number or messaging service, and provider restrictions may apply beyond Sortiva's employer-level records. Reply START, UNSTOP or YES to request resubscription, or contact support. Resubscription remains subject to provider restrictions and program availability.

Reply HELP for assistance. For additional questions, contact the Sortiva business you work for or applied to, or email us at connect@sortiva.studio.

Messages are limited to the purpose of an available program you opted in to: scheduling-related responses such as confirmations, follow-up questions, or approved/denied decisions for employees, and interview scheduling, confirmations, reminders and follow-ups for applicants. None of the programs sends marketing or promotional messages.

Access to phone numbers and message content is restricted to authorized users of the employer workspace and to Sortiva and service providers as needed to operate, support and secure messaging, as described in our Privacy Policy.

Sortiva does not share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.